Building a COVID-resilient supply chain episode two: customers

Our customers turn the commodities we produce into the products essential for everyday life. The global COVID-19 outbreak has posed significant challenges to businesses on both the supply and demand side of our supply chain.

In this second episode of our resilient supply chain series, Group Sales and Marketing Officer Michiel Hovers explains the steps BHP is taking to support its customers through the pandemic.

If you missed the first episode in the series, you can read it here: procurement.

The global population is expected to hit 10 billion by the year 2050, by which time two out of every three people will live in urban areas.¹

Our analysts indicate that this long-term demand for raw materials will increase as countries all over the world grow their economies and build more houses, airports, schools and infrastructure that will improve standards of living.

The COVID-19 pandemic has however disrupted business right along the supply chain, from those that export commodities to those that turn them into the finished products.

We have worked closely with our customers to understand how the pandemic has affected their operations and their own supply chains relevant to our products supplied to them.

Armed with this information, we developed tailor made solutions that enabled the continued flow of our products through the supply chain in this challenging environment.